In an effort to keep prices super low for our customers, CountryGeneral.com will ONLY accept exchanges for defective merchandise. If for some reason you wish to return items to us, please read the following information before doing so:

1. Items cannot be shipped back to CountryGeneral.com without contacting us first to discuss method of shipment and to obtain a Return Merchandise Authorization.
2. Returned goods must be received by CountryGeneral.com no later than 30 days after the original shipping date for Canadian orders, or no later than 45 days for U.S. and foreign orders. The original shipping date is the day the order was shipped from CountryGeneral.com.
3. Any parcel shipped to us containing goods for return must without exception be clearly marked "return of unsatisfactory goods" on the parcels address side. If the parcel is being shipped to us from outside Canada, its Customs Declaration label must also be marked "return of unsatisfactory goods."
4. All associated parts, accessories, and documentation, when included with a product or products, must also be in original, unaltered condition and be included with the returned goods.
5. Customer is responsible for "ALL" shipping fees when sending back items to CountryGeneral.com and for CountryGeneral.com to resend the exchanged item back to cutomer.